There is a central figure and four figures with one in each corner: (i) The central figure firstly increases in size over a series of three, then decreases in the same fashion; (ii) The central figure changes from white, to having a dotted outline, to black; and (iii) The four figures rotate around the four corners, moving two corners at a time.<br><br>Correct Answer: F</p>
There are four rows, each containing a set of partially formed ovals. The same four rows appear in each block, but in a different order. In each step of the series the bottom row is moved to the top. This shifts the order of the rows, so that the first row becomes the second, the second row becomes the third and so on.
Correct Answer; B
You are working as a graduate trainee in a large bank. Whilst undertaking your placement with the customer service team, you take a call from an upset client. He is claiming that he was expecting a refund on some banking fees he was wrongly charged for but he has not received them. He explains that a colleague of yours promised the refund would be in his account today but the money has not arrived yet. He is getting more upset and is raising his voice to you. What would you say to him?
By starting your response with ‘I will do all I can to help you….’, the customer is immediately assured that:
You are on his side
You are willing to help him out today
You believe him
He is getting upset and angry so the best way of dealing with this is by assuring him you are listening and that you are keen to help him. You are using your communication skills to reassure him.
Thank you %NAME% for taking the quiz/survey/feedback.
We have received your answers. You can view it anytime from this link below:
We have also attached a copy of your submission.
We faced problems while connecting to the server or receiving data from the server. Please wait for a few seconds and try again.
If the problem persists, then check your internet connectivity. If all other sites open fine, then please contact the administrator of this website with the following information.
HTTP Error: undefined
Some error has occured.